Shipping Policy
We are committed to ensuring that your orders are delivered promptly and securely. Please read the details of our shipping policy below to understand our processes and timelines.
- Standard Shipping: Typically arrives within 5-7 business days.
Order Processing Time
- Orders are processed Monday through Friday, excluding holidays.
- Most orders are processed within 1-2 business days of being placed.
- Orders placed after 3:00 PM (PT) or on weekends will be processed the following business day.
Free Shipping
We offer free standard shipping on all orders within the Continental United States. Free shipping is automatically applied at checkout.
Delivery Locations
We currently ship to:
- The Continental United States
Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number. Use this number to monitor your shipment’s progress on the carrier’s website. If you do not receive a tracking number within 48 hours of placing your order, don’t hesitate to get in touch with us.
Delayed or Lost Shipments
If your shipment is delayed or appears to be lost, don’t hesitate to contact our customer service team at sledshine@gmail.com or call 541-852-2266. We will work with the carrier to resolve the issue promptly.
Shipping Restrictions
- We are unable to ship to P.O. Boxes, APO/FPO addresses, or internationally at this time.
Damaged or Missing Items
If your order arrives damaged or with missing items:
- We carefully pack every order, but if anything arrives damaged or incomplete, please contact us within 48 hours of delivery, and our team will take care of it right away.
- Provide your order number and photos of the damaged items.
- We will arrange for a replacement or refund as quickly as possible.
Changes to Your Shipping Address
To update your shipping address after placing an order, contact us immediately at sledshine@gmail.com or 541-852-2266. Address changes can only be made before the order has shipped.
Contact Us
If you have any questions or concerns regarding our shipping policy, please reach out to us:
- Email: sledshine@gmail.com or 541-852-2266.
- Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (PT)
Thank you for choosing us for your waterless wash cleaning product needs. We’re committed to providing a seamless shopping experience and timely delivery of your orders!
